Read about our the latest industry developments plus our own news and views.

Vodafone customers on Gemini billing platform upgraded to 4G at no extra Cost

Why are customers being upgraded? Vodafone have noticed that some customer CTNs on the Gemini billing platform aren’t on a 4G plan, despite having a 4G device. During the week commencing 23rd January 2017, Vodafone are moving them to a 4G price plan at no extra cost. How are Vodafone letting customers know about the change?  … Continue reading Vodafone customers on Gemini billing platform upgraded to 4G at no extra Cost

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Ransomware Trends to be Cautious of in 2017

Ransomware can have big impacts on home users and businesses by encrypting potentially sensitive or proprietary information and holding it to ransom. With the user being threatened to pay to regain access to this information or to prevent it from being published elsewhere. In November McAfee published their ‘2017 Threat Predictions’ report, with one of … Continue reading Ransomware Trends to be Cautious of in 2017

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Trinity Maxwell wins Silver Partner of the year award 2016 at Vodafone Conference

Vodafone held their annual partner conference in July this year which recognises partners for their excellence in customer service and success in bringing new customers on board. Trinity Maxwell’s CEO Nigel Waddell picked up the award on the night and communicated to his employees “I am so incredibly proud to tell you that Trinity Maxwell won the Vodafone Silver Partner of the … Continue reading Trinity Maxwell wins Silver Partner of the year award 2016 at Vodafone Conference

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How m2m (Machine to Machine) could change the future of product development

  In the current world of advancing technology, companies are already benefiting from increased access to data through consumer’s use of the internet and through digital communications. But the Internet of Things (IoT) and M2M solutions are beginning to take that one step further and enabling customers to really define what they want, where they … Continue reading How m2m (Machine to Machine) could change the future of product development

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Shocking Mobile Network Customer Satisfaction scores…

Mobile Operators Vodafone and EE are failing on the basics of customer service. Of the big firms, Vodafone and EE scored the lowest in a survey which compared all the UK’s mobile suppliers, according to Which? who surveyed over 4000 people. They scored particularly poorly when it came to ease of contact, and value for … Continue reading Shocking Mobile Network Customer Satisfaction scores…

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